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Free standard shipping on all New Zealand orders over NZD 150. Express and white-glove delivery options are available at checkout.
Orders are dispatched within 2–3 business days. Estimated delivery times: North Island 2–4 business days, South Island 3–6 business days. Rural delivery may take an additional 1–2 days.
International shipping is available to Australia and selected countries. Rates and estimated delivery times are calculated and shown at checkout.
Returns and exchanges are accepted within 30 days of delivery for full-priced items returned in original, unwashed condition with all original packaging. Sale items are final sale unless the goods are faulty.
To initiate a return, email hello@karavistudio.com with your order number and reason for return. We will provide instructions and a return shipping label where applicable, and process your refund within 5 business days of receiving the returned item.
Under the New Zealand Consumer Guarantees Act 1993, if a product is faulty, not fit for purpose, or does not match its description, you are entitled to a repair, replacement, or full refund at no cost to you.